Reference

Open and Review Our Terms Conditions

These Terms & Conditions govern every interaction between you and glion — from account creation through deposits via bKash, Nagad, Rocket, to placing wagers on cricket markets or spinning slot rooms.

bKash, Nagad, Rocket acceptedAccount rules explainedRegion-dependent accessLive casino and slots
Browse the Lobby Read FAQ
glion Open and Review Our Terms Conditions
REACH OUR TEAM

Check How to Contact Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to raise a dispute, our support channels are open for you. We handle queries related to account suspension, payment holds, and policy clarifications through the same paths. Reach out whenever something does not add up — we respond in the order received and aim to resolve issues promptly.

Live Chat Open the chat widget from any page on glion. A support agent picks up your query and walks you through whichever clause or account action you need help with. Available around the clock for account and policy questions.
Email Send your concern to our support email address listed on the contact page. Include your registered mobile number or username so we can pull up your account quickly and respond with specifics rather than generic answers.
Mobile Wallet Disputes If a bKash, Nagad, or Rocket transaction did not reflect, message support with the transaction ID from your wallet app. We cross-check on our end and update your balance or explain the hold within the same conversation.
HOW WE HANDLE DATA

Explore Our Approach to Account Security and Data

Your data matters and these Terms & Conditions spell out what we collect, why we keep it, and how long it stays on file. We built our account infrastructure around mobile-wallet verification because that is how most of you already confirm identity in everyday transactions. Here is how the main pillars work across your account lifecycle on glion.

Data We Collect

We store your name, mobile number, email, and wallet details at registration. Transaction records are kept for audit and dispute resolution. We do not sell personal data to third parties outside our operational needs.

Cookie Usage

Cookies help us remember your session and language preference. We use analytics cookies to understand how you move through the lobby so we can improve navigation. You can clear cookies from your browser settings at any time.

Account Security

Your account is protected by PIN-based wallet authentication and session tokens. If you notice unfamiliar activity, contact support immediately. We may lock the account while we investigate and will notify you of the outcome.

Data Retention

Account data is retained for as long as your account is active plus a period required by applicable regulation. After that window, personal details are anonymised or deleted from our systems unless a legal hold applies.

Who to Contact

For data-related requests — access, correction, or deletion — reach out through live chat or email. Reference your registered mobile number. We verify ownership before processing any changes to keep your information safe from third-party requests.

Requesting Changes

You can update your registered email, mobile number, or linked wallet through account settings. Some changes require support approval after identity confirmation via your bKash, Nagad, or Rocket transaction history to prevent unauthorised modifications.

Get Answers About These Terms & Conditions

Below are the questions we hear most from account holders regarding our Terms & Conditions. If your specific question is not listed here, reach out through live chat or email and we will clarify directly.

Eligibility depends on your local law and the regions we currently support. During registration you confirm that you meet jurisdictional requirements. We may ask for wallet-based identity verification through bKash, Nagad, or Rocket before activating full account features.

No. Each person is allowed a single account. If we detect duplicates — same mobile number, wallet ID, or device fingerprint — we may suspend all linked accounts and consolidate balances into one after verification with support.

When you deposit, you agree that funds sent from your registered wallet are intended for wagering on glion. Transactions are final once confirmed by your wallet PIN. Chargebacks attempted outside our process may result in account suspension pending review.

We notify you at the email or mobile number on file. Continued use of the platform after notice counts as acceptance. If you disagree with a material change, you can request account closure and withdrawal of remaining balance before the new terms take effect.

Contact support via live chat or email with your registered mobile number. After identity confirmation through your linked wallet transaction history, we process the deletion within the retention window outlined in these terms. Some data may be kept if a legal hold applies.

All wagers placed — whether on cricket markets in the sportsbook, live casino tables, or slot rooms — are governed by the specific game rules displayed at the point of play. These Terms & Conditions set the overarching framework; individual game rules sit underneath them.

In cases of suspected fraud, duplicate accounts, or jurisdiction violations, we may suspend access immediately and investigate. We notify you as soon as practical and provide a path to appeal through support. Balances are held, not forfeited, during review unless terms were materially breached.

Raise a dispute through live chat with your wallet transaction ID. We compare records on our side, and if a discrepancy exists we correct your balance. If the dispute involves a third-party wallet network issue, we coordinate with bKash, Nagad, or Rocket on your behalf.

These Terms & Conditions apply platform-wide. The sportsbook, live casino, and slot lobby each have supplementary rules visible before you place a wager or join a table. Those supplementary rules do not override these terms — they add specifics relevant to that product.

If we restrict access to your jurisdiction, we notify you and provide a withdrawal window. You can cashout remaining funds to your registered bKash, Nagad, or Rocket wallet. After the window closes, unclaimed balances are handled per our dormant-account policy outlined in these terms.

Related pages

glion Bangladesh About Us glion Casino glion App Teen Patti Flash